How to politely request late payment from an IT services company client

Late payment from an IT services company client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

A service manager approves. The office or finance manager pays. Many pay subcontractors monthly.

Why payment runs late

Payment can depend on their own client billing.

Tips for chasing an IT services company client

Reference the ticket or project numbers.
Send invoices to finance and copy the service manager.
Agree terms that don't depend on their client paying.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. I've included the ticket and project numbers for the work. Is anything else needed from me for this to be approved? You can pay here: [payment link] Thanks, [Your name]

Write your reminders

Fill in the invoice to get four emails for an IT services company client, from a heads-up to a final notice, with the dates to send them. Nothing you type leaves your browser.

Your reminders will appear here.

Want these sent for you?

We're building a tool that sends these reminders automatically from your own Gmail when a Stripe invoice goes overdue, all in one email thread, and stops the moment it's paid. It isn't ready yet. Planned price: $19 a month.