How to politely request late payment from a software agency client

Late payment from a software agency client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

A delivery or project manager approves. Finance pays. Often per sprint or monthly, after the work is accepted.

Why payment runs late

Payment can wait for their client to accept the work.

Tips for chasing a software agency client

Invoice per sprint or milestone.
Get written acceptance of each delivery.
Reference the sprint, ticket or repository.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. This covers the sprint noted below, which was accepted on the date shown. Has the work for this sprint been accepted? You can pay here: [payment link] Thanks, [Your name]

Write your reminders

Fill in the invoice to get four emails for a software agency client, from a heads-up to a final notice, with the dates to send them. Nothing you type leaves your browser.

Your reminders will appear here.

Want these sent for you?

We're building a tool that sends these reminders automatically from your own Gmail when a Stripe invoice goes overdue, all in one email thread, and stops the moment it's paid. It isn't ready yet. Planned price: $19 a month.