How to politely request late payment from a restaurant client

Late payment from a restaurant client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

Usually the owner or general manager. Restaurant groups often pay through a central accounts team. Many pay suppliers in a weekly or fortnightly run, and cash flow rises and falls with the season.

Why payment runs late

Margins are thin, and a service invoice can get buried among food and drink supplier bills.

Tips for chasing a restaurant client

• Email a named person rather than the restaurant's general inbox.
• Avoid chasing during service. Mid-morning is usually quieter.
• Ask which day they pay suppliers, and time your reminder for the day before.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. I know service keeps you busy, so everything you need is below. Is there a particular day you do supplier payments? You can pay here: [payment link] Thanks, [Your name]