How to politely request late payment from an insurance company client

Late payment from an insurance company client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

A claims or department manager approves. Accounts payable pays. Payments often run through a vendor system, sometimes linked to a claim number.

Why payment runs late

Invoices missing the claim or reference number can't be matched.

Tips for chasing an insurance company client

Always include the claim or job reference.
Ask whether you're on their approved supplier list.
Send invoices through their vendor system if they have one.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. The claim reference is at the top of the invoice. Has the invoice been matched to the claim reference? You can pay here: [payment link] Thanks, [Your name]

Write your reminders

Fill in the invoice to get four emails for an insurance company client, from a heads-up to a final notice, with the dates to send them. Nothing you type leaves your browser.

Your reminders will appear here.

Want these sent for you?

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