How to politely request late payment from a dental practice client

Late payment from a dental practice client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

The practice owner or practice manager. Many pay suppliers monthly, alongside lab and equipment bills.

Why payment runs late

The practice manager juggles patients, staff and suppliers, so invoices wait.

Tips for chasing a dental practice client

Address it to the practice manager by name.
Chase before or after clinic hours, not during appointments.
Describe what was delivered so it isn't mistaken for a lab or supply bill.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. I've summarized the work so it's easy to tell apart from your supplier bills. Should I also copy the practice manager on invoices? You can pay here: [payment link] Thanks, [Your name]

Write your reminders

Fill in the invoice to get four emails for a dental practice client, from a heads-up to a final notice, with the dates to send them. Nothing you type leaves your browser.

Your reminders will appear here.

Want these sent for you?

We're building a tool that sends these reminders automatically from your own Gmail when a Stripe invoice goes overdue, all in one email thread, and stops the moment it's paid. It isn't ready yet. Planned price: $19 a month.