How to politely request late payment from a property management company client

Late payment from a property management company client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

A property manager approves. Their accounting team pays, sometimes from each owner's funds. Many pay vendors in monthly or twice-monthly runs for each property.

Why payment runs late

Invoices can wait for owner approval, or get coded to the wrong building.

Tips for chasing a property management company client

• Put the property address and unit on every invoice.
• Ask whether they use a vendor portal for invoices.
• Check whether the owner's approval is needed above a certain amount.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. The property address and unit are at the top of the invoice to make it easy to code. Is this waiting on owner approval, or is it in the next vendor payment run? You can pay here: [payment link] Thanks, [Your name]