How to politely request late payment from a veterinary clinic client

Late payment from a veterinary clinic client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

The clinic owner or practice manager. Clinics in a group often pay through a central office. Often monthly, alongside drug and lab supplier invoices.

Why payment runs late

Busy clinic days push admin to the end of the week, and service invoices wait.

Tips for chasing a veterinary clinic client

Send it to the practice manager, not the front-desk inbox.
Describe the work clearly so it isn't confused with a supplier order.
If the clinic belongs to a group, ask where group invoices go.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. I've summarized the work below for whoever handles invoices. Should future invoices go to you or to a central accounts office? You can pay here: [payment link] Thanks, [Your name]

Write your reminders

Fill in the invoice to get four emails for a veterinary clinic client, from a heads-up to a final notice, with the dates to send them. Nothing you type leaves your browser.

Your reminders will appear here.

Want these sent for you?

We're building a tool that sends these reminders automatically from your own Gmail when a Stripe invoice goes overdue, all in one email thread, and stops the moment it's paid. It isn't ready yet. Planned price: $19 a month.