How to politely request late payment from a hotel client

Late payment from a hotel client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

A department head approves. The hotel's finance office, or a group head office, pays. Hotels in groups often pay through central accounts payable on fixed terms.

Why payment runs late

Invoices can bounce between the property and head office.

Tips for chasing a hotel client

Ask whether invoices go to the hotel or to head office.
Include the property name, department and your contact.
Chase the finance office, not the front desk.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. I've included the property and department to help it reach the right team. Should this go to the hotel's finance office or to head office? You can pay here: [payment link] Thanks, [Your name]

Write your reminders

Fill in the invoice to get four emails for a hotel client, from a heads-up to a final notice, with the dates to send them. Nothing you type leaves your browser.

Your reminders will appear here.

Want these sent for you?

We're building a tool that sends these reminders automatically from your own Gmail when a Stripe invoice goes overdue, all in one email thread, and stops the moment it's paid. It isn't ready yet. Planned price: $19 a month.