How to politely request late payment from a membership association client

Late payment from a membership association client usually comes down to their process, not bad faith. Here's who pays, when, what tends to hold payment up, and a polite reminder you can send today.

Who pays, and when

A finance officer or executive director, sometimes with approval from a board or treasurer. Many pay monthly, and larger spending may need committee approval.

Why payment runs late

Approvals can wait for the next board or committee meeting.

Tips for chasing a membership association client

• Ask when the next finance or board meeting is and whether your invoice is on the list.
• Address the invoice to the association's registered name.
• Keep the original approval email handy in case it's questioned.

Example reminder email

Subject: Quick reminder: invoice [number] Hi [first name], I hope all's well. Invoice [number] for [amount] was due on [date]. If it's already on its way, thank you, and please ignore this. I've attached the original approval email for reference. Will this be approved at the next committee meeting? You can pay here: [payment link] Thanks, [Your name]